General conditions

 

Terms and Conditions of Purchase and Delivery

 

1. Terms and Conditions of Purchase and Delivery

 

 These Terms and Conditions apply to purchases in the online shop of HST Technologic, s.r.o.., Zámecká 221, 543 01, Vrchlabí, ID No.: 64257339, Tax No.: CZ64257339, tel. 499 421 162, www.hstcreative.cz.

 

 If the contracting party (buyer) is a consumer, Terms and Conditions of Purchase and Delivery shall be governed by the Civil Code (Act No. 89/2012 Coll.) and the Consumer Protection Act (Act No. 634/1992 Coll.). If the contracting party (buyer) is an entrepreneur, Terms and Conditions of Purchase and Delivery shall be governed by the Commercial Code (Act No. 513/1991 Coll.), all as amended.

 

By placing a binding order, the buyer confirms that it is familiar with these Terms and Conditions of Purchase and Delivery, and the Complaints Procedure and agrees herewith.

 

1.1 General Terms and Conditions

 

 HST Technologic s.r.o. (as the seller) offers goods for sale via the e-shop at www.hstcreative.cz (hereinafter e-shop), under the Terms and Conditions of Purchase and Delivery specified in this e-shop.

 

By placing an order in this e-shop, the buyer accepts these Terms and Conditions of Purchase and Delivery for the supply of goods offered by the seller. The relationship between the buyer and seller is governed by these Terms and Conditions of Purchase and Delivery, which are binding for both parties. These Terms and Conditions define and clarify the rights and obligations of the seller (HST Technologic, s.r.o.), its customers (buyers) and in their current version, constitute the contents of the purchase contract (for the supply of goods), or respectively, form an integral part thereof.

The seller delivers goods on the basis of electronic orders and customer specifications. Goods are sent both within the Czech Republic and outside the Czech Republic.

 

1.2 Subject of the contract

 

The subject of the contract is the items expressly specified in the purchase contract - order only (hereinafter the goods).

 

1.3 Place of performance

 

The place of performance is the seller’s warehouse.

  

1.4 Ordering Goods, Conclusion of a Contract

 

 A condition for the validity of an electronic order is the completion of all required data and information. The order is a draft purchase contract. Where the seller does not require formal confirmation of the conclusion of a purchase contract by the buyer, the contract is effective on the delivery of goods. In individual cases (especially a higher total value of the order or a non-standard combination of goods and number of items ordered), the seller may subject the effectiveness of the contract to confirmation of the order by the buyer, or may subject the effectiveness and performance of the contract to an advance payment for the ordered goods.

The seller is also entitled to ask the buyer to confirm the order by e-mail, SMS, telephone or post. If the buyer refuses to authorise the order in the required manner, the order is considered invalid.

 

1.5 Price and Payment

 

Prices listed on the e-shop website operated by the seller are valid at the time of ordering. The seller reserves the right to printing errors and price changes.

The purchase price will be considered paid on cash payment to the carrier on C.O.D delivery of goods, transfer to the seller's bank account, or credit card payment to the seller. The seller retains title to the goods until full payment of the purchase price.

The invoice issued based on the purchase contract between the seller and the buyer is also a tax document. In principle, receipt of goods by the buyer is only possible after full payment, unless agreed otherwise.

The shipping cost is added to the price of goods according to the size of the order (see 2.1 Postage and Shipping).

 

1.6 Delivery time and Delivery of Goods

 

The delivery time begins to run from the date of receipt / authorisation of the binding order, on the condition that all data and information required for the timely execution of the delivery has been received.

Goods are normally dispatched (handed over to the public carrier) according to the delivery date specified for the relevant product. If the goods are in stock, they are shipped within 5 working days as standard.

If the ordered goods cannot be handed over to the carrier by the delivery date specified for the relevant product, the seller will notify the buyer of the expected delivery date.

If only part of the range of ordered goods is in stock, and where practical, it is possible to divide the customer’s delivery into several parts with different shipment dates. Such a division of the order will have no effect on the total shipment costs charged to the customer. The delivery time will be extended according to circumstances, when the delay is due to force majeure or circumstances not caused by the seller.

 

 1.7 Withdrawal from the Purchase Contract

 

1.7.1 Withdrawal by the Buyer

 

In case of the purchase of goods through the supplier’s e-shop, the buyer has the right to withdraw from the contract within 14 days of the receipt of goods in accordance with the Civil Code and the Consumer Protection Act. This right applies to purchase contracts concluded with consumers, not to purchase contracts concluded with entrepreneurs.

The consumer is entitled to withdraw under the following conditions:

  • Written notification of the supplier, stating the customer’s name and address, the purchase date and order number.In addition, the consumer will indicate a bank account for the refund of the purchase price.

  • Together with written notification of withdrawal, the customer will send back the purchased, undamaged and unused goods at its own cost. 

  • Goods must be accompanied by the original proof of purchase (invoice).

     

In the event of failure to meet any of the above conditions, the seller may refuse to accept withdrawal from the consumer contract and may return the goods to the buyer at the buyer's expense.

 

1.7.2 Withdrawal by the Seller

 

The seller may withdraw from the purchase contract by e-mail notification sent to the e-mail address specified by the buyer:

  • within three days of the conclusion of the purchase contract.

  • if the customer has outstanding overdue liabilities payable to the supplier from previous business relations.

     

 2. Shipping Terms and Conditions

 

 We ship goods to the buyer through the shipping company, DPD, s.r.o. (www.dpd.cz) or the shipping company DHL (www.dhl.cz). The buyer must take due receipt of the goods from the carrier (which means checking - especially the number and weight of packages, and that packaging is intact). If it finds any faults, it must inform the carrier and not take receipt of the shipment and return the shipment to the seller via the carrier. At the same time, the customer will inform the supplier of this fact.

The invoice and tax document are enclosed in the package.

When purchasing goods with a weight of up to 50 kg, EUR 7 will be added to the purchase price of goods for packing and shipping on selecting the carrier DPD or DHL. When purchasing goods with a weight of over 50 kg, EUR 30 will be added to the purchase price of goods for packing (placement on a pallet) and shipping on selecting the carrier DPD or DHL for shipment within the Czech Republic. When purchasing goods with a weight of up to 50 kg, EUR 29 will be added to the purchase price of goods for packing and shipping on selecting the carrier DPD or DHL outside the Czech Republic. 

When purchasing goods with a weight of over 50 kg, EUR 155 will be added to the purchase price of goods for packing and shipping on selecting the carrier DPD or DHL outside the Czech Republic. 

 

A fee of EUR 2 is charge when sending ordered goods collect on delivery (C.O.D.).

 

3.Final Provisions

 

These Terms and Conditions of Purchase and Delivery apply as worded on the seller's website on the day of sending the electronic order, unless the parties agree otherwise in writing. By sending an electronic order, the buyer accepts all the provisions of the Terms and Conditions of Purchase and Delivery in force on the date of sending the order, as well as the price of the ordered goods (including any shipping costs) on the date of sending the order, unless demonstrably agreed otherwise in the specific case. On sending an order (draft purchase contract), the buyer is irrevocably bound by this order for the period specified for the delivery of goods.